Privacy Policy

Blooming Arc Psychiatric Care PLLC

This Privacy Policy explains how Blooming Arc Psychiatric Care PLLC ("we," "us," or "our practice") collects, uses, and protects information through our website at https://www.bloomingarc.com. (the "Site").

This policy covers website information. It is separate from our Notice of Privacy Practices, which governs protected health information created or maintained as part of your care under the Health Insurance Portability and Accountability Act (HIPAA). If you are or become a patient, the Notice of Privacy Practices controls how we handle your health information. Please read both.

1. Information You Give Us Directly

We collect information you choose to submit through the Site, including:

  • Contact and appointment request forms. Your first and last name, phone number, email address, the state you live in, a brief description of what brings you in, and your consent preferences for text messaging.

  • Email and phone. Any information you include when you contact us.

Please do not send detailed health information through our website forms or by regular email. Our forms are intended to gather only enough information for us to respond to you and verify your insurance. Detailed clinical and insurance information is collected securely through our patient portal after we contact you.

2. Information Collected Automatically

When you visit the Site, certain information is collected automatically by our website platform and analytics tools:

  • IP address and general geographic location

  • Browser type, device type, and operating system

  • Pages you viewed, time spent, and the site you came from

  • Date and time of your visit

This information is aggregated and used to understand how the Site is used and to improve it. We do not use it to identify you personally.

3. Cookies and Similar Technologies

Our Site uses cookies — small text files stored on your device. We use:

  • Essential cookies, which are necessary for the Site to function and cannot be turned off.

  • Analytics cookies, which help us understand how visitors use the Site.

You can control cookies through your browser settings, including blocking or deleting them. Blocking essential cookies may cause parts of the Site to stop working properly.

We do not use cookies to build advertising profiles, and we do not run behavioral advertising on this Site.

4. Text Messaging and Mobile Information

If you provide your mobile number and check the consent box on our appointment request form, you agree to receive text messages from our practice.

  • What we send: appointment requests and confirmations, scheduling and reminder messages, and administrative communications about your care.

  • Message frequency: varies depending on your scheduling activity.

  • Cost: message and data rates may apply, depending on your mobile plan.

  • Opting out: reply STOP at any time to stop receiving messages. Reply HELP for assistance, or contact us at (346) 826-9197.

  • Consent is not a condition of care. You may decline text messaging and still become a patient. We will contact you by phone or email instead.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messages are not encrypted. We limit the content of text messages to the minimum necessary and do not send clinical information by text.

5. How We Use Information

We use the information described above to:

  • Respond to your inquiry and appointment request

  • Verify your insurance benefits before scheduling

  • Contact you to offer available appointment times

  • Send appointment reminders and administrative messages

  • Operate, maintain, secure, and improve the Site

  • Comply with legal obligations

We do not use website information to make automated decisions about your care.

6. How We Share Information

We do not sell your personal information. We do not rent, trade, or share it with third parties for their own marketing purposes.

We share information only in these circumstances:

  • Service providers. With vendors who perform functions on our behalf, such as our website platform, email provider, telephone and messaging provider, electronic health record and patient portal, and billing service. Vendors that handle protected health information sign business associate agreements requiring them to safeguard it.

  • Legal requirements. When required by law, subpoena, court order, or other legal process, or to comply with a government request.

  • Safety. To prevent or lessen a serious and imminent threat to the health or safety of you or another person.

  • Business transfer. If our practice is involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction, subject to this policy.

7. Third-Party Services We Use

The Site and our practice rely on outside services, each with its own privacy practices:

  • Website hosting and forms — our website platform

  • Patient portal, scheduling, and telehealth — our electronic health record vendor

  • Email — our HIPAA-compliant business email provider

  • Telephone and text messaging — our business communications provider

  • Analytics — website usage measurement

We are not responsible for the privacy practices of third-party websites you reach through links on our Site. Please review their policies directly.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information, including encrypted connections on our Site, access controls, and secure vendor agreements.

No method of transmission over the internet is completely secure. We cannot guarantee absolute security, and you submit information at your own risk. If you have information you consider sensitive, please call us rather than using a web form.

By providing your mobile number and opting in through our web form or intake paperwork, you agree to receive SMS messages from Blooming Arc Psychiatric Care for customer care, including appointment reminders, scheduling follow-up, and administrative messages. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for assistance, or visit https://www.bloomingarc.com. See our Privacy Policy at https://www.bloomingarc.com. SMS consent is not shared with third parties or affiliates.

9. How Long We Keep Information

We keep website inquiry information only as long as needed to respond to you and for our business records. If you become a patient, your clinical records are retained according to the record retention requirements of the state where you receive care and applicable federal law.

10. Your Privacy Choices and Rights

You may:

  • Decline to provide information, though this may limit our ability to respond

  • Opt out of text messages by replying STOP

  • Unsubscribe from any non-clinical email

  • Adjust or block cookies in your browser

  • Contact us to ask what website information we hold about you, or to request its deletion

State privacy rights. Residents of Texas, Connecticut, New Hampshire, and Florida may have additional rights under their state's consumer privacy law, including the right to access, correct, delete, or obtain a copy of personal data, and to appeal a denial of those rights. Note that information governed by HIPAA is generally exempt from these state laws and is instead handled under our Notice of Privacy Practices.

To exercise any of these rights, contact us using the information in Section 14. We will not discriminate against you for exercising them.

Do Not Track. Our Site does not currently respond to browser Do Not Track signals.

11. Children's Privacy

The Site is intended for adults. We do not knowingly collect personal information online from children under 13.

We provide psychiatric care to patients beginning at age 5, but all appointment requests and forms for a minor must be submitted by a parent or legal guardian. If you believe a child has submitted information through our Site, contact us and we will delete it.

12. Where We Provide Care

Our provider is licensed in Texas, Connecticut, New Hampshire, and Florida, and the Site is intended for visitors in the United States. If you access the Site from outside the United States, understand that your information will be processed in the United States, where privacy laws may differ from those in your location.

13. Changes to This Policy

We may update this Privacy Policy. The revised version will be posted here with a new effective date and takes effect when posted. Please check back periodically. Material changes affecting how we use your information will be highlighted.

14. Contact Us

Questions about this Privacy Policy, or requests regarding your information:

Blooming Arc Psychiatric Care PLLC Suite #1182 7055 Old Katy Rd Houston, TX 77024

Phone: (346) 826-9197 Fax: (346) 724-3404 Email: diweni@bloomingarc.com Website: bloomingarcpsychiatry.com

15. Emergencies

This Site is not monitored continuously and must not be used for emergencies. If you are experiencing a psychiatric emergency, call 911, call or text 988 (Suicide & Crisis Lifeline), or go to your nearest emergency room.